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May 1, 2006
Conflict Resolution
With thanks to Heather Craven, Nutley Public Library for her notes!
The key to resolving conflict is focusing on a positive outcome that accommodates the interests of everyone involved. Focus on underlying interests, not surface positions.
Negative behaviors can be addictive! Watch your behavior for patterns such as repeating old stories, ignoring or discounting positive changes, assuming the worst about people you don’t like, or insisting on winning/being right.
Use “words that work.” Focus on the other person, their desired outcome and what CAN be done to achieve that outcome. Replace negative language – “ We can’t do that” – with positive language – “What I can do is. . .”
Give criticism in private, keep it specific, and solicit the other person’s perception of the situation. Accept criticism by separating the message from the way the message is delivered, asking for clarification, and setting specific criteria for resolving the problem.
Posted by at May 1, 2006 4:04 PM
Comments
I'm liking the podcast concept but when I tried to download it to my ipod using the suggested url i only got the first 43 seconds of the whole podcast (Cathy Delneo's piece) -- I'd love to hear more. Am I missing something??
Posted by: Dan Weiss at May 2, 2006 11:08 AM
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