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April 28, 2006
Keynote: Steve Adubato
Who knew that an NJLA keynote address could double as a relationship building/psychology session? Steve Adubato has written a couple of books on mastering relationships and connecting with people. And believe it or not, he even used the event to market his publications. Funny how that works.
After a rah-rah, rally-the-troops effort to buy his books, Adubato asked audience members who they think connects well with people. One librarian immediately responded with Bill Clinton, who has the ability to make a person feel s/he’s the only one in that room. Another key to connecting is to show you care. Steve Adubato referred to networking events where guests feign interest in the person they’re talking to as their eyes busily dart across the room in the hopes of finding a better contact. The person who’s being chatted up, knows through the distant gaze of his fellow conversationalist that he’s just not interested.
Steve listed five major skills people need to hone for better relationships: assume that the other person has no idea what you’re talking about. Don’t use jargon, don’t inundate others with information, be empathetic and help people accomplish their goals.
Above all else, have passion!--Valerie Haeder
Posted by Valerie Haeder at April 28, 2006 10:28 AM
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